At Cool Dims, we really want to make our Clients happy. But, the process of turning you or your loved ones into a life-like figurine is a highly technical process that requires preparation, communication, and a little patience. Below are some guidelines and suggestions to help you help us.
Thanks for being Cool.


Your choice of attire is an important part of the scanning process. The cameras work together to determine structure. The more surface detail the cameras can see the better the result. Fabric surfaces that are too transparent, too shiny, or lack structure over a large area can be problematic. It is best to avoid shiny fabric (like silk) or shiny shoes that reflect a lot of light. High-frequency pattern designs like tiny dots or thin lines can also be problematic and can confuse the software. Fabrics like jeans and cotton typically have best results.

The pose you choose for your 3D Portrait is also very important. Fingers, toes, and ears typically print very thin and can break off… especially on smaller scale figurines. We recommend wearing low reflective shoes and avoid finger pointing. Glasses will also print out very thin and will have to be scanned separately, thickened, and introduced back into the figurine.


Trained and well behaved Pets are always welcome at Cool Dims. But scanning pets can be very difficult. First, they must be able to sit and stay still in one place for a few minutes, while the Cool Dims staff adjust and focus the cameras to get the best shot. Second, you must make sure you arrive on time for your appointment. We typically schedule pets to be scanned when there are not any other clients in the studio . . . especially if we are scanning a large dog. Last, we highly recommend you bring treats and have your pet on a leash at all times while in the studio..


Q: Is 3D scanning harmful to me?

A: Absolutely not. Our scanner is made up of DSLR cameras, high tech software, and a lot of high performance computers. The scanner will not harm you in anyway.

Q: What is the 3D Portrait made of?
A: The 3D portraits are made from a full color sandstone material, which has a grainy clay-like surface. The material is also referred to as gypsum powder.

Q: How long will it take to get my 3D portrait, once I have been scanned?

A: We strive to have your 3D portrait ready for pickup or ready to be shipped within 7-10 business days.

Q: Will the 3D portrait break?

A: The 3D portraits are somewhat fragile, especially the thin parts of the figurine, such as fingers, ears, and ankles. If you drop the figurine on a hard surface it is likely to chip or break, so treat the figurine as if it was made of porcelain or glass. Heat over 140 degrees, strong humidity, and direct sunlight can harm the surface so it is best to keep them indoors at room temperature.

Q:Can I order reprints of my 3D Portrait?

A: Absolutely, but 3D printers are becoming more and more popular by the day. Pricing is sure to go up so buy and save as much as you can now.

Q: Can I wear Jewelry?

A: The scanner generally has a hard time scanning shiny or reflective material. If wearing jewelry is important to your outfit or costume, our 3D artist can usually add the item to your 3D portrait with software.

Q: My child is not very photogenic and has a hard time standing still. Can I still get them scanned?

A: There are many scanning methods used today. Cool Dims uses a photogrammetry based setup because it is quick and provides very high quality results. Our staff is also very kid oriented, and will in most cases have no problem getting your child to feel comfortable inside the camera rig. We also have a secret treasure chest with prizes and candy….but only for the Cool Kids of course.

Q: Can I send in a picture of my son/daughter for you to use, or do I have to bring them to the studio?

A: To construct a high resolution 3D image that can be printed on a 3D printer, it is necessary to come to our studio. Our camera rig is set up in a 360 degree configuration designed to surround you and take 92 pictures from precise angles. The environment must be controlled with proper lighting, and the resolution of the images taken must be extremely high.